Delivered keys
A digital key cannot normally be refunded after it has been revealed or delivered because it cannot be returned or guaranteed unused.
Failed delivery
If payment succeeds but no key is delivered, contact support with your order number so we can verify payment and inventory records.
Invalid key reports
Report a technical issue promptly and include the requested evidence. We review delivery and activation records before deciding on replacement or refund.
Pending and failed payments
No key is released for pending, cancelled, or failed payments.
Approved refunds
Approved refunds are returned through the original payment method. Processing time depends on the payment provider and issuing bank.